Dutch AI start-up secures €1 million to revolutionize customer service

Engaige, a Rotterdam-based AI start-up, has raised €1 million in seed funding, says the company in a press release. The startup aims to use the investment to expand its team and accelerate the development of safe and reliable human-like customer service automation. The funding comes from a leading investor in the AI and customer service sector, Graduate Entrepreneur Fund, along with Mamadoo Ventures, Keadyn, and other angel investors.

The Dutch start-up offers a platform that helps businesses automate their communication channels, including chat, WhatsApp, and email. Further, it can be easily integrated with existing customer support systems, allowing businesses to start working with AI more quickly.

By deploying Engaige's AI-powered solution, companies can control which topics to automate and which things to handle manually in their customer service workflows. Hence, response times can be optimized.

Efficiency for businesses

By automating routine interactions, businesses can reduce operational costs by up to 80% and improve customer satisfaction, according to Tijmen van den Elzen, co-founder and CEO of Engaige. Automated chatbots for customer services have been deployed by many companies lately. However, users' experiences can be frustrating sometimes:

"With our technology, our clients’ customers now have instant, 24/7 access to high-quality support in all languages, with the quality of a human agent or better. As AI becomes more prevalent, consumers will expect this level of service, and businesses that don’t adopt AI will fall far behind," explains van den Elzen.

Improving customer satisfaction

A key aspect of Engaige's development strategy is the focus on creating safe and reliable AI systems. The company is committed to ensuring that its AI-driven solutions can handle customer interactions with a high degree of accuracy and empathy.

"We know that simply adding AI doesn’t solve all support challenges. That’s why we always bring in skilled implementation teams to make each project successful, aligning the solution with our client’s specific needs and preparing organizations for automation,” says Rory McElearney, Engaige's co-founder and CTO.

Future perspective

The new funding comes as an opportunity for significant growth, as explained by the managing partner at Graduate Entrepreneur Fund, Auke van ’t Hout: "Engaige’s solution has already proven its value to larger companies, showing that it can significantly improve customer service efficiency without sacrificing quality. We believe Engaige is set to be a leader in this field.”